Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and CoolRIOTS Pte Ltd ("CoolRIOTS", "we", "us") governing your access to and use of:

• The website at coolriots.ai
• The BeX AI Platform and all associated AI assistants, tools, APIs, and services
• Any demonstration pages, sandbox environments, or beta features we make available

If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" include that organisation.

2. Definitions

3. Access and Accounts

3.1 Eligibility. You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services.

3.2 Account Security. You are responsible for maintaining the confidentiality of your access credentials and for all activities conducted under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

3.3 Accuracy. You agree to provide accurate and up-to-date registration information and to keep it current.

4. The BeX AI Platform

4.1 Service Description. The BeX AI Platform enables enterprises to configure and deploy AI-powered Digital Employees. It includes the BeX configuration interface, OpCode engine, knowledge management, API access, and supporting infrastructure.

4.2 Availability. We aim to provide reliable access but do not guarantee uninterrupted availability. We may perform scheduled or emergency maintenance, which we will endeavour to announce in advance where practicable.

4.3 Updates. We may update, modify, or discontinue features of the Platform with reasonable notice. Material changes to paid plans will be communicated with at least 30 days' notice.

4.4 Beta Features. Features marked as beta, preview, or experimental are provided “as is” without warranty and may be changed or removed at any time.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Process, store, or transmit content that is unlawful, harmful, defamatory, obscene, or infringes intellectual property rights
• Attempt to circumvent security measures, access controls, or rate limits
• Reverse-engineer, decompile, or attempt to extract source code from the Platform
• Use the Platform to train competing AI models or to benchmark against us without consent
• Submit false, misleading, or fraudulent information
• Engage in any activity that imposes an unreasonable load on our infrastructure
• Generate or distribute disinformation, spam, or malicious content

We reserve the right to suspend or terminate access to any user who violates these provisions without prior notice.

6. Intellectual Property

6.1 CoolRIOTS IP. All rights, title, and interest in the BeX AI Platform, its underlying technology, OpCode framework, brand assets, and documentation belong to CoolRIOTS or its licensors. Nothing in these Terms transfers ownership of CoolRIOTS IP to you.

6.2 Licence to Use. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the term of your Subscription.

6.3 Your IP. You retain all intellectual property rights in your User Content. You grant CoolRIOTS a limited licence to process your User Content solely to deliver the Services.

6.4 Feedback. If you provide us with feedback, suggestions, or ideas about the Services, you grant us a perpetual, worldwide, royalty-free licence to use that feedback for any purpose without compensation to you.

7. User Content and Data

7.1 Responsibility. You are solely responsible for User Content you submit to the Platform. You represent that you have all necessary rights, licences, and consents to submit such content and that it does not violate any law or third-party rights.

7.2 Sensitive Data. You must not submit special categories of personal data (GDPR Art. 9) or sensitive personal data under the PDPA to demonstration or sandbox environments unless expressly permitted under a signed Data Processing Agreement.

7.3 Data Processing. Where we process personal data on your behalf, we do so as a data processor. Each party agrees to comply with applicable data protection laws. A Data Processing Agreement (DPA) is available upon request.

7.4 Retention. Documents and files uploaded to the Platform for processing may be retained for a limited period as described in our Privacy Policy, after which they are deleted.

8. Fees and Payment

8.1 Subscription Fees. Fees for Platform access are set out in your Subscription agreement or order form. All fees are exclusive of applicable taxes (including GST/VAT) unless stated otherwise.

8.2 Payment Terms. Invoices are due within 30 days of issue. Late payments accrue interest at 1.5% per month.

8.3 No Refunds. Fees paid are non-refundable except as required by law or expressly stated in your Subscription agreement.

8.4 Price Changes. We may adjust fees with 30 days' notice. Continued use after the notice period constitutes acceptance of the new fees.

9. AI-Generated Outputs

9.1 No Professional Advice. Outputs generated by BeX AI Assistants — including but not limited to legal analysis, contract drafting, insurance assessments, or financial analysis — are provided for informational and workflow assistance purposes only. They do not constitute legal, financial, medical, or professional advice.

9.2 Human Review. AI-generated outputs must be reviewed by qualified personnel before being relied upon for decisions that have legal, financial, regulatory, or other material consequences. You are solely responsible for any decisions made on the basis of AI outputs.

9.3 Accuracy. AI models may produce outputs that are inaccurate, incomplete, or contextually inappropriate. We do not warrant the accuracy or completeness of any AI-generated output.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

We do not warrant that the Services will meet your specific requirements, that they will be error-free, or that defects will be corrected.

11. Limitation of Liability

11.1 To the maximum extent permitted by applicable law, CoolRIOTS and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of revenue, profit, data, or business opportunity, arising out of or in connection with your use of the Services.

11.2 Our total aggregate liability for any claim arising under or in connection with these Terms shall not exceed the greater of: (a) the fees paid by you to CoolRIOTS in the six (6) months immediately preceding the event giving rise to the claim; or (b) SGD 1,000.

11.3 The limitations in this section apply to the maximum extent permitted by law and do not limit liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify, defend, and hold harmless CoolRIOTS and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your infringement of any third-party right.

13. Confidentiality

13.1 Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services and not to disclose it to third parties without prior written consent.

13.2 Confidential information does not include information that: (a) is or becomes publicly known without breach of these Terms; (b) was already known to the receiving party; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

13.3 Confidentiality obligations survive termination of these Terms for a period of three (3) years.

14. Termination

14.1 By You. You may stop using the Services at any time. To cancel a paid Subscription, provide written notice per your Subscription agreement.

14.2 By Us. We may suspend or terminate your access immediately if: (a) you breach these Terms; (b) we are required to do so by law; or (c) we reasonably believe your use poses a security or legal risk. We will endeavour to provide prior notice except where immediate action is required.

14.3 Effect of Termination. Upon termination, all licences granted to you cease immediately. You must stop using the Services and destroy any CoolRIOTS confidential information in your possession. Provisions that by their nature survive (including IP, liability, indemnification, confidentiality, and governing law) shall continue after termination.

14.4 Data Return. Upon request made within 30 days of termination, we will provide an export of your User Content in a standard format. Thereafter, User Content may be deleted.

15. Governing Law and Dispute Resolution

15.1 These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles.

15.2 Disputes shall first be referred to senior management for good-faith resolution within 30 days of written notice.

15.3 If unresolved, disputes shall be submitted to binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, conducted in English in Singapore, before a sole arbitrator. The arbitral award shall be final and binding.

16. Changes to These Terms

We may revise these Terms from time to time. We will notify you of material changes by posting the updated Terms at this URL with a new effective date. For paid Subscribers, we will provide at least 30 days' notice of material changes. Continued use of the Services after the effective date constitutes acceptance. If you do not accept the revised Terms, you must stop using the Services before the effective date.

17. Contact

Questions about these Terms should be sent to:

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CoolRIOTS regarding your use of the Services and supersede all prior agreements and understandings.